Queensland is a big state to get around. If you live in Brisbane, a midweek appointment can still mean traffic on the Gateway and a hunt for parking. If you live in Mackay, Emerald or Mount Isa, the nearest available appointment can be a long drive or a long wait. Telehealth in Queensland takes the travel out of it: you book online, then talk with a practitioner by phone or video from home, work or wherever you are in the state. This guide covers how booking works, what our hours mean in Queensland time, and what to have ready. At CannElevate, the initial telehealth consult is $29, follow-ups are $19, and no referral is needed.
Key takeaways
- Telehealth in Queensland works the same from the Gold Coast to the Gulf: book online, then join by phone or video.
- Our hours are Monday to Friday, 8am–4pm AWST, which is 10am–6pm in Queensland all year. Queensland has no daylight saving, so the times never shift.
- CannElevate’s initial consult is $29 and follow-ups are $19, privately billed, with no referral needed. A Medicare card number or IHI is required to book.
How telehealth in Queensland works, wherever you live
A telehealth consult is a scheduled appointment with a registered practitioner, held over the phone or by video instead of in a room. The Queensland Government’s guide to virtual care and telehealth appointments describes the same two formats: video calls when it helps to see each other, and phone appointments for check-ins and questions.
The practical upshot is that your postcode stops mattering. Someone in Fortitude Valley, someone in Bundaberg and someone on a station outside Longreach book through the same form, see the same appointment options and pay the same fee.
CannElevate offers Australia-wide telehealth, so Queensland residents can book directly. You can read how the process works, including why there is no referral needed for telehealth, or see each step on our how it works page before you start.
Booking an online consult from anywhere in Queensland
Booking takes a few minutes on a phone or laptop. The steps are:
- Open the booking page. Go to book a consultation and choose an available time.
- Enter your details. Your name, date of birth, phone, email and a Medicare card number or Individual Healthcare Identifier (IHI). Services Australia explains IHIs if you are not sure which number you have.
- Choose phone or video. Video suits people who like to see who they are talking to. Phone suits slow internet or a spotty mobile signal.
- Confirm and pay the $29 fee. You will get a confirmation with your appointment time. Keep your phone nearby on the day.
You do not need a GP letter first. For more on that, read telehealth with no referral: what you need to book, or our step-by-step guide on how to book a telehealth appointment.
Queensland time: the easy part
If you have read our guides for New South Wales or Victoria, you will know the time difference can trip people up there. Queensland is simpler. Our team is available Monday to Friday, 8am–4pm AWST (Western Australian time). Queensland runs on Australian Eastern Standard Time (AEST) all year and, like Western Australia, does not use daylight saving, as the Fair Work Ombudsman’s daylight saving guide confirms.
- All year round: 8am–4pm AWST is 10am–6pm Queensland time.
- No clock changes: unlike NSW and Victoria, your appointment window does not move in October or April.
A 10am slot after school drop-off or a 5pm slot after knock-off both sit inside our hours. One thing to watch if you live near the border: Tweed Heads and Coolangatta share a street but not a clock in summer. Always go by the Queensland time on your booking confirmation, and add it to your calendar straight away.
Ready to talk it through? Book a $29 telehealth consult. No referral needed.
Regional, remote and FIFO Queenslanders
Many Queenslanders live hours from the nearest large centre. Healthdirect’s overview of virtual care clinics explains how these services sit alongside in-person care. A few practical tips if you live in the regions or work away:
- Pick phone if your connection is unreliable. A phone consult needs far less bandwidth than video, and the conversation is the same.
- Find good reception before the call. If the house is a dead zone, the verandah, the top paddock or a parked car near the road often does the job.
- Book around your roster. FIFO and DIDO workers in the Bowen Basin or the North West can book on a home week, or on a day off on site if there is a private room and signal.
What to have ready before your Queensland telehealth consult
You do not need a folder of paperwork. Have these within reach:
- Photo ID and your Medicare card number or IHI.
- Any letters or summaries you already have from previous appointments.
- Two or three questions you want answered, written down.
- A charged phone or laptop, and headphones if your space is shared.
- About 20 quiet minutes where you can speak freely.
Our checklist of what to have ready before a telehealth consult goes into more detail. If you are moving from another service, the switching clinics page explains how to change over without a gap. If you are still weighing up options, see compare clinic fees for a plain side-by-side of what consults cost.
What to expect when you book with CannElevate
CannElevate offers Australia-wide telehealth. Phone or video, from wherever you are. Your initial consult with an AHPRA-registered practitioner is $29, and follow-ups are $19. Consults are privately billed, there is no referral needed, and a Medicare card number or IHI is required to book. Our team is available Monday to Friday, 8am–4pm AWST, which is 10am–6pm in Queensland. You can check any practitioner’s registration on the Ahpra public register.
Know someone in Queensland who has been putting off an appointment because of the drive? You can share our refer a friend page with them. When you are ready, go straight to book a consultation.
Frequently asked questions
Can I use telehealth in Queensland if I live outside Brisbane?
Yes. Telehealth in Queensland works the same from Townsville, Cairns, Toowoomba, a cattle property out west or an inner-Brisbane unit. You book online and speak with the practitioner by phone or video, so where you live in the state does not change the booking steps or the $29 initial fee.
What time are CannElevate appointments in Queensland?
Our hours are Monday to Friday, 8am–4pm AWST. Queensland stays on AEST all year, so that is 10am–6pm Queensland time every month of the year, with no daylight saving change to plan around.
Do I need a referral to book a telehealth consult from Queensland?
No. You can book a $29 initial telehealth consult directly, without a referral or GP letter. You do need a Medicare card number or an Individual Healthcare Identifier (IHI) to complete registration.
Should I choose a phone or video consult?
Both are scheduled consults with an AHPRA-registered practitioner and cover the same conversation. Video lets you see each other; phone is simpler when your connection is patchy, which is common in parts of regional and remote Queensland. Pick whichever you are most comfortable with.
Sources
- Queensland Government: Virtual care and telehealth appointments
- Fair Work Ombudsman: Daylight saving in Australia
- Healthdirect: Virtual care clinics
- Ahpra: Register of practitioners
- Services Australia: Individual Healthcare Identifiers
Talk to a practitioner, from wherever you are
$29 telehealth consult, no referral needed, Australia-wide. Medicare number or IHI required. Consults privately billed. Phone or video with an AHPRA-registered practitioner; follow-ups are $19. Book now.
See how it works · telehealth, no referral · compare clinic fees · switching clinics? · refer a friend
