You’ve had your first telehealth consult, and now you’re wondering when to book again — and what a follow-up actually costs. This guide covers when a follow-up makes sense, what the $19 fee includes, and how to book your next appointment without starting from scratch. At CannElevate, follow-up telehealth consults are $19, privately billed, by phone or video.
Key takeaways
- A follow-up is a shorter check-in after your first consult — same team, less paperwork.
- Follow-ups are $19 and privately billed. No referral is needed to book.
- Book while you still have questions or a planned next date; don’t wait until you’re scrambling.
What a follow-up consult is (and isn’t)
A follow-up telehealth appointment is a planned conversation with our team after you’ve already had an initial consult. You’re not starting over. The practitioner already has your history from the first visit, so the time goes into updates, questions and next steps rather than a full intake.
It isn’t an emergency service, and it isn’t a substitute for care that needs a physical examination or urgent attention. In an emergency, call 000. For the broader picture of how booking and consults fit together, see how an online telehealth clinic works in Australia — the same steps apply whether you’re on visit one or visit two.
If you’re comparing clinics before you commit, our compare clinic fees page sets out how first visits and follow-ups are priced in plain figures.
When people usually book a follow-up
There’s no single “right” gap between visits. Common reasons to book another telehealth follow up appointment include:
- Your practitioner suggested a next-visit date at the end of the first consult.
- Something in your situation has changed and you want to talk it through before your next planned visit.
- You left the first consult with questions you only thought of afterward.
- You’re switching clinics and want continuity once records are on their way — our switching clinics page explains that path.
If you’re still deciding whether telehealth is the right channel at all, start from our online telehealth clinic Australia home page, then come back to booking when you’re ready. Australia-wide telehealth means the same phone-or-video option wherever you are on the day.
A practical habit: put a reminder in your phone for a few days before any date your practitioner mentioned. Booking early in the week often gives you more choice of morning or afternoon slots within Monday to Friday, 8am–4pm AWST.
What the $19 follow-up fee covers
At CannElevate, a follow-up consult is $19. Consults are privately billed. The fee covers time with an AHPRA-registered practitioner by phone or video — typically a shorter slot than the initial 20-minute consult, focused on what’s changed since last time.
It does not include anything outside the consult itself. You’re paying for the appointment time and the practitioner’s attention, not for extras that sit outside the call. If you want a side-by-side look at how our fees sit next to other clinics, use compare clinic fees. For a full walkthrough of the first-visit price, see our guide to telehealth consult cost in Australia.
People sometimes assume a second visit costs the same as the first. It doesn’t here: the initial consult is $29 because it includes a fuller history and the longer 20-minute slot. The follow-up is priced at $19 because the groundwork is already done.
How to book a telehealth follow-up appointment
If you’ve already been a patient with us, booking the next visit is simpler than the first time:
- Have your preferred days ready. Our team is available Monday to Friday, 8am–4pm AWST. If you’re in another time zone, convert that to your local clock before you request a slot.
- Use the booking page or reply to the care team. Head to book a consult, or respond to the number the care team used after your last visit. Say you’re booking a follow-up so they don’t send you through a full first-time intake again.
- Confirm phone or video. Same choice as before — pick whichever will be quieter and more reliable on the day.
New to CannElevate and still on your first booking? Follow the step-by-step in how to book a telehealth appointment, then use this guide when it’s time for visit two. If you prefer a call-back before you commit to a time, you can also request a call back during business hours.
Tip: mention any hard stops (school pickup, a shift start, a meeting) when you lock in the time. A follow-up that fits your day is more useful than one you have to rush.
What to have ready for the follow-up call
- A short list of what’s changed since last time (two or three points is enough).
- Any questions you wrote down after the first consult.
- A quiet, private spot and a charged phone or laptop.
- Photo ID within reach if the team asks to re-confirm who you are.
You don’t need a new referral. You don’t need to re-tell your entire history unless something material has changed. If records from another clinic are still arriving, say so at the start of the call so the practitioner knows what they can and can’t see yet.
What to expect when you book with CannElevate
CannElevate offers Australia-wide telehealth. Phone or video, from wherever you are. Your initial consult with an AHPRA-registered practitioner is $29, and follow-ups are $19. Consults are privately billed, there’s no referral needed, and a Medicare card number or IHI is required to book. Our team is available Monday to Friday, 8am–4pm AWST. See each step on how it works, or book a $29 telehealth consult if you’re still on visit one.
Frequently asked questions
How much is a telehealth follow-up appointment?
At CannElevate, follow-up consults are $19 and privately billed. The initial consult is $29. Phone or video, with an AHPRA-registered practitioner.
Do I need a referral for a follow-up?
No. You can book a follow-up directly. A Medicare card number or IHI is still needed for booking.
How soon can I book after my first consult?
As soon as you and our team agree another visit makes sense. Availability is Monday to Friday, 8am–4pm AWST. If your practitioner suggested a date, aim for that window rather than waiting until questions pile up.
Is the follow-up as long as the first consult?
Usually not. The first consult is about 20 minutes. Follow-ups are shorter and focused on updates and next steps, which is why the fee is $19 rather than $29.
Can I book a follow-up from interstate?
Yes. CannElevate is Australia-wide telehealth. Book by phone or video from wherever you are, within Monday to Friday, 8am–4pm AWST.
Sources
- Australian Digital Health Agency: Telehealth
- Healthdirect: Virtual care clinics
- Ahpra: Register of practitioners
Talk to a practitioner, from wherever you are
$29 telehealth consult, no referral needed, Australia-wide. Medicare number or IHI required. Consults privately billed. Phone or video with an AHPRA-registered practitioner; follow-ups are $19. Book now.
See how it works · telehealth, no referral · compare clinic fees · switching clinics? · refer a friend
