You’ve booked a telehealth consult — or you’re about to — and you want to know what to have ready before your telehealth consult so the call isn’t wasted scrambling for a Medicare card or a quiet corner. This guide covers the documents and details that matter, the space and tech that help the conversation, and a short list of questions worth writing down. At CannElevate, an initial telehealth consult is $29, privately billed, by phone or video, with no referral needed.
Key takeaways
- Have photo ID, your Medicare card number or IHI, and a short list of questions ready before the call.
- Pick a private, quiet spot with a charged phone or laptop; phone or video both work.
- You can book a $29 telehealth consult without a referral — Australia-wide.
Why a five-minute prep changes the consult
Telehealth works best when you’re not hunting for paperwork mid-sentence. A short prep means more of the appointment goes into your history and questions, and less into “sorry, one second.” That is true whether this is your first visit or a follow-up.
If you want the full booking path first, see how an online telehealth clinic works in Australia. For a side-by-side look at fees before you commit, use our compare clinic fees page.
Documents and details to have within reach
You don’t need a thick folder. Keep these close enough to read out or hold up to the camera if asked:
- Photo ID — driver’s licence or passport is fine.
- Medicare card number or Individual Healthcare Identifier (IHI) — required to book with us.
- A short list of anything you currently take — names and doses as you use them, if relevant. You can write them on paper; no special form is needed.
- Any recent letters or results you already have — only if they’re relevant to why you’re booking. You don’t need to request a full file from another clinic before a first consult.
Switching clinics and waiting on records? Book first, then chase transfers so you don’t sit in a gap. Our switching clinics page explains that order. For a checklist of what to bring when you move clinics, see our changing clinics checklist, or start from request a call back if you’d rather talk it through.
Space, tech and timing
Pick a private spot where you won’t be overheard. Headphones help if you’re in a shared house. Charge your phone or laptop before the slot, and have a backup charger nearby. Test that you can hear and be heard — a 30-second check on the same device you’ll use for the call is enough.
Our team is available Monday to Friday, 8am–4pm AWST. If you’re in another state, convert that window to your local clock before you request a time. Australia-wide telehealth means phone or video from wherever you are on the day — start from our online telehealth clinic Australia home page if you’re still deciding whether to book.
Quiet tip: put a “on a call” note on the door, silence other notifications, and keep a glass of water handy. Small things, but they stop the call from feeling rushed.
Questions worth writing down beforehand
Two or three points beat a long essay. Useful prompts:
- What has changed lately that you want the practitioner to know?
- What have you already tried, and for how long?
- What do you want to walk away understanding by the end of the call?
- Any hard stops that day (school pickup, a shift, a meeting) so the time fits?
If you’ve never had a telehealth visit, our guide to what to expect at your first telehealth consultation pairs well with this list. For step-by-step booking, see how to book a telehealth appointment.
What you can skip
You don’t need a referral. You don’t need to print a long medical history unless you already have one handy. You don’t need special software beyond a phone or a browser that can take a video call. And you don’t need to clear a whole afternoon — the initial consult is about 20 minutes; follow-ups are shorter and $19.
In an emergency, call 000. Telehealth is for planned conversations, not urgent care.
What to expect when you book with CannElevate
CannElevate offers Australia-wide telehealth. Phone or video, from wherever you are. Your initial consult with an AHPRA-registered practitioner is $29, and follow-ups are $19. Consults are privately billed, there’s no referral needed, and a Medicare card number or IHI is required to book. Our team is available Monday to Friday, 8am–4pm AWST. See each step on how it works, or book a $29 telehealth consult when you’re ready.
Frequently asked questions
What do I need ready before a telehealth consult?
Photo ID, your Medicare card number or IHI, a quiet private space, a charged phone or laptop, and a short list of questions or updates. That’s enough for most first visits.
Do I need a referral?
No. You can book a $29 initial telehealth consult directly. A Medicare card number or IHI is still required for booking.
Phone or video — which should I choose?
Whichever will be quieter and more reliable on the day. Both are available Monday to Friday, 8am–4pm AWST.
What if I don’t have my records from another clinic yet?
Book anyway and say so at the start of the call. Records can follow; you don’t have to wait in a gap. See our switching clinics page if you’re changing providers.
How much does the first consult cost?
At CannElevate, the initial consult is $29 and privately billed. Follow-ups are $19. No referral needed.
Sources
- Australian Digital Health Agency: Telehealth
- Healthdirect: Virtual care clinics
- Ahpra: Register of practitioners
Talk to a practitioner, from wherever you are
$29 telehealth consult, no referral needed, Australia-wide. Medicare number or IHI required. Consults privately billed. Phone or video with an AHPRA-registered practitioner; follow-ups are $19. Book now.
See how it works · telehealth, no referral · compare clinic fees · switching clinics? · refer a friend
