Your diary is full of meetings, shifts and school pick-ups, and a telehealth appointment during work can feel like one more thing to squeeze in. The good news is that a consult is about 20 minutes, by phone or video, from wherever you are. This guide covers how to choose a time, how to use a lunch break, and how to take the call without fuss. At CannElevate, the initial telehealth consult is $29, follow-ups are $19, and no referral is needed.
Key takeaways
- A consult is about 20 minutes, so a lunch break or a gap between meetings is usually enough.
- Our hours are Monday to Friday, 8am–4pm AWST. Check what that is in your time zone before you book, and note we do not offer evening or weekend appointments.
- Phone consults suit a workplace, because you need no screen, just a private spot and a charged phone.
Why a telehealth appointment during work is easier than it sounds
A traditional appointment can swallow half a day: travel, parking, a waiting room, and the trip back. The Australian Digital Health Agency describes telehealth as a way to have a consult without travelling to a clinic. For a working week, that matters. You step away from your desk for a short, scheduled conversation and step straight back.
CannElevate offers Australia-wide telehealth. Phone or video, from wherever you are. You can see each step on our how it works page before you start, so there are no surprises on the day.
Know our hours before you pick a time
Our team is available Monday to Friday, 8am–4pm AWST (Western Australian time). We do not offer evening or weekend appointments, so the trick is matching those hours to your own day. Western Australia does not use daylight saving, so the gap between AWST and the eastern states changes through the year.
- Perth: 8am–4pm, so a 12pm or 1pm lunch break sits comfortably inside our hours.
- Sydney, Melbourne, Canberra and Hobart: 11am–7pm during daylight saving (about October to April) and 10am–6pm the rest of the year.
- Brisbane: 10am–6pm all year, because Queensland does not use daylight saving.
For many people on the east coast, that means a late-morning or lunchtime slot works well. If you are somewhere else, convert 8am–4pm AWST to your local time first, and read the time zone label on the booking page before you confirm. Our guide to booking a telehealth appointment walks through the booking form step by step.
Five ways to fit a consult around your workday
- Use your lunch break. Book a slot that starts as your break does, and allow a few extra minutes either side. A 20-minute consult plus a few minutes to settle in and wrap up fits inside most lunch hours.
- Book the gap between meetings. If your calendar has a predictable lull, such as mid-morning or just after lunch, block it out as a private appointment so nobody books over it.
- Ask for flexibility, not an explanation. Saying you have a personal appointment is enough, and you can offer to start a little earlier or finish a little later.
- Choose a start or end of shift slot. If you work shifts or hours that start early, a slot just before or after work may fit more easily than the middle of the day.
- Book ahead. Notice makes it easier to move a meeting or find a quiet room.
Ready to talk it through? Book a $29 telehealth consult. No referral needed.
Taking the call at work: phone or video?
Both options cover the same conversation with an AHPRA-registered practitioner, so choose whichever fits your surroundings.
- Phone is usually the easier choice at work. You do not need a camera, a headset or a strong connection, and you can take the call in a stairwell, a parked car or a quiet meeting room.
- Video suits a private office or a home desk where you can see and be seen comfortably. Test your connection a few minutes early, and wear headphones if others are nearby.
Whichever you pick, find a spot where you can speak openly. If you cannot find a private space, consider booking from home on a day you work remotely, or choose a start-of-day slot before the office fills up. Healthdirect’s overview of virtual care clinics has more general information on how online consults work.
A simple checklist before the call
A little preparation keeps a short consult on time. Our guide to what to have ready before your telehealth consult has the full list, but at work these matter most:
- Your Medicare card number or IHI, and photo ID, within reach.
- Any letters or notes you want to refer to, saved on your phone or printed.
- A charged phone, and a charger or headphones if you are using video.
- Two or three questions written down, so you use the time well.
What if the consult runs over, or you need a follow-up?
Plan for the unexpected by leaving a buffer in your calendar. If the conversation runs a little long, you will not be rushing back to a meeting. Follow-up consults are $19 and are booked the same way, so you can choose a time that suits your week again. Our guide to follow-up consults explains timing and how booking works. Not sure what happens in the call itself? Read how telehealth consults work.
If you are changing clinics and want a smooth hand-over, our switching clinics page lists what to bring, and compare clinic fees lays out the costs side by side.
What to expect when you book with CannElevate
CannElevate offers Australia-wide telehealth. Phone or video, from wherever you are. Your initial consult with an AHPRA-registered practitioner is $29, and follow-ups are $19. Consults are privately billed, there is no referral needed, and a Medicare card number or IHI is required to book. Our team is available Monday to Friday, 8am–4pm AWST. You can check any practitioner’s registration on the Ahpra public register. Read how telehealth with no referral works, or go straight to book a consultation.
Frequently asked questions
Can I book a telehealth appointment during my lunch break?
Often, yes. Consults are about 20 minutes by phone or video, so many people book a midday slot and join from a quiet spot. Our hours are Monday to Friday, 8am–4pm AWST, so check what that is in your local time before you pick a time.
What are CannElevate’s hours for a telehealth appointment?
Our team is available Monday to Friday, 8am–4pm AWST. We do not offer evening or weekend appointments. In Sydney and Melbourne during daylight saving, that is 11am–7pm. Check the time zone on your booking confirmation.
Can I take a telehealth appointment at work?
You can if you have a private space where you can speak freely. A meeting room, a parked car or a quiet corner away from colleagues all work. Many people prefer a phone consult at work because it needs no screen and little bandwidth.
How much does a telehealth appointment cost and do I need a referral?
The initial telehealth consult is $29 and follow-ups are $19. Consults are privately billed and no referral is needed. You will need a Medicare card number or an Individual Healthcare Identifier (IHI) to complete booking.
Sources
- Australian Digital Health Agency: Telehealth
- Healthdirect: Virtual care clinics
- Ahpra: Register of practitioners
- Services Australia: Individual Healthcare Identifiers
Talk to a practitioner, from wherever you are
$29 telehealth consult, no referral needed, Australia-wide. Medicare number or IHI required. Consults privately billed. Phone or video with an AHPRA-registered practitioner; follow-ups are $19. Book now.
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