Faqs

Questions

Questions,
answered plainly.

How does CannElevate work?

Start with our 60-second checklist and register online. Our care team calls to confirm a time, then you have your consult with an AHPRA-registered practitioner by phone or video. Follow-ups are booked ahead with the same care team.

Is CannElevate available in my area?

Yes. Our telehealth service is available Australia-wide. As long as you have a stable connection and a private space, you can consult from anywhere in Australia.

What happens during the first consultation?

Your practitioner will discuss your health history, current concerns and goals over a full 20 minutes. This helps us understand your individual needs and develop an appropriate care plan, if suitable.

How do I prepare?

A quiet, private space, a stable connection, valid photo ID, any relevant health records or a current medication list, and a short list of what you’d like to discuss.

What does it cost, and how do I pay?

Your consult is $29 and follow-ups are $19. Consults are privately billed and paid securely by card at the time of booking. Every cost is shown before you book.

What if I need to reschedule?

You can reschedule through the patient portal or by contacting our team. We ask for at least 24 hours’ notice where possible.

What if telehealth isn’t right for me?

Your practitioner will tell you directly and suggest an appropriate next step, such as seeing your regular GP in person. A consultation is an assessment, not a guarantee of any treatment.

Is my information private?

Yes. Your information is handled under the Australian Privacy Principles and only used for your care and to contact you.

I’m with another clinic. Can I switch?

Yes. With your consent we’ll help you request your records. See the switching page for the switching offer and its terms.

Didn’t find your answer?

Our care team is here Mon–Fri, 8am–4pm AWST.

Request a call

(08) 9513 9519